Monday, July 6, 2009

Pizza Delivery Etiquette!


Do not be like Allison and Robbie! Always use proper pizza delivery etiquette when ordering a pizza, especially late at night. I have read on a few different websites that being a delivery driver is actually pretty dangerous and the Bureau of Labor statistics lists driving as one of the most dangerous professions. I'm always reading in the news about pizza delivery drivers that have been assaulted, harassed, killed and much worse. Jeez!

Here are my tips for pizza delivery etiquette

-Know what you want before you order. It is cool to ask about specials but don't ask someone to read you a menu over the phone.

-Have your credit card ready when ordering, or the cash ready before the driver arrives. Don't make them watch you pick through receipts and old tissues in your purse or wallet.

- If you're ordering a ton of pies, give them some time or order far enough in advance.

- Put the porch light on, and if you live in the middle of nowhere give a few hints on how to find the darn place when you order.

- Please answer the door with clothes on... depending on who you are and what you look like, the driver may disagree with this one... err on the side of good judgment and at least wear a robe. ha ha.

- Keep barking dogs and scrappy cats at bay.

- Don't be creepy or try to play creepy practical jokes, this person is working at their job. How would you feel if someone opened the door to your office holding a butcher cleaver and wearing a hockey mask? Do not want!

- TIP! Unless the delivery driver hands you an ice-cold, verticle pizza, there is no reason not to tip. They are using their own car for this job usually so at least give them something. Lots of places make you tip on a credit card WHEN YOU ORDER and don't allow you to write it in at the door. Stop pretending that the driver didn't tell you that the last time you ordered. Acceptable non-cash tips I've read about include: beer, weed, cigarettes, baked goods, breasts, etc. ha ha. Once again, err on the side of good judgment.

Here are some of my favorite pizza delivery blogs and more on pizza delivery etiquette and tipping from Tip the Pizza Guy.

Diary of a Pizza Girl
Diary of a Pizza Boy
Deliverage
Pizza Delivery Stories
The Streets of Pizza
Tales from the Road
Turn On Your Lights
Sex and Pizza

22 comments:

Pizza Girl said...

I also accept slices of pizza, cold soda, quarters in sufficient quantity (I reject the argument that this is monetary compensation), and hugs from little old ladies. :)

Anonymous said...

Around here (Dallas) there's anywhere from $2-$3.50 tacked on as a delivery fee, and I'm ordering less and less as the estimated times I get are 30-45 minutes (usually) and I'm lucky if my pie shows up in an hour and fifteen minutes, usually luke-warm. Between the slow delivery, the luke-warm pie, and the delivery fee - I don't tip. However, once a guy showed up literally half-an-hour after I ordered my pie, still piping hot - oh yeah, I tipped 20% for that one.

Anonymous said...

Agreed on the delivery fee. I don't tip if there is a fee over $2. I understand the driver doesn't get any say about the delivery fee, but that's something they have to deal with if they work for that type of establishment.

Anonymous said...

As the wife of a pizza deliverer, I feel the need to jump in on this stream. The driver does not get those fees, and as more places offer online ordering and the orders come in from out of state, the errors are increasing on orders. Also not the fault of the driver. Then there's the person in front of YOUR order who gave an incorrect address, adding to your delivery time. In reply to the anonymous who said
'I understand the driver doesn't get any say about the delivery fee, but that's something they have to deal with if they work for that type of establishment.' please consider that I know one wonderful man who is delivering pizzas so his family who is waiting at home missing him every night will have health insurance. Not his job of choice, but he's out there. If you don't agree with the pricing, don't punish the driver; go pick it up. Use YOUR gas and time, not his.

Tim said...

1. i didn't believe you when you told me about this blog; but it's real.

2. i had a whole series about no cheese pizzas in dc.

http://the42bus.blogspot.com/search/label/pizza%20wars

thecheckoutgirl said...

"I understand the driver doesn't get any say about the delivery fee, but that's something they have to deal with if they work for that type of establishment."

I don't work for tips, but find this comment upsetting. In this economy, service people like me are happy just to get a steady gig (not to mention the white collar people I see coming over to our side because those jobs are rapidly disappearing). I highly doubt most people are in a position to take a moral stand on delivery fees. "Oh, you tack an extra $2.50 on each delivery? Well, keep your job!" If you have such a prob w/the fee, you should order from somewhere else. Please don't stiff the poor delivery guy.

Robo said...

For the record, that was a totally different Robbie, although I did see both of them shortly before this incident occurred.

Sadly, this Robbie has not had real pizza in quite some time. :(

Brawling Barista said...

i'd like to add a couple. i haven't deliveried pizza in a good couple years-- but i still remember the burns.


1. When the pizza guy/gal comes to the door, don't make the kids pay. It is NOT cute to me when it takes a 6 year old 10 minutes to count out the money for me. that is NOT my child- it is not cute to me the way it is cute to you. also I AM A STRANGER- albeit a FEMALE stranger- but dang-- girls are crazy! kids shouldn't talk to strangers. Period. while it seems cute-- when you have a carload of hot pies in your car waiting- kids are really fucking annoying.
2. PEOPLE USE THIS one FREQUENTLY when they don't want to tip. they send the kid to the door- and the kid "doesn't know to tip." i'm wise to this ploy you cheap jerks. constantly sending a kid to the door will make your house my last stop.
3. No i don't want to come in.
4. NO i don't have your 0.18 cents change. i don't carry coins.
5. if your pizza comes messed up, it is probably not my fault. if you send it back with me, we comp your pie and send you a new one, you still have to tip me. dinosaurs did not die to create oil wich we humans then created gasoline just so i can personally pay for a mistake.

Anonymous said...

I have to pay $3.50 fee everytime i order from pizza hut which is rare and im single who orders 1 pizza, with tip/tax im paying $20 for 1 pizza w/ 2 toppings.
Thats insane so i stopped tipping and so should you if you wont like the outrages surcharge fees. To those who say if you dont like it dont choose delivery well i say i'll choose delivery and if you dont like it dont become a delivery driver because you knew this would happen once you took the job.

polou said...

cash is the king or queen, haven't seen any delivery queens yet. tip is a must, it seems now-adays or else, my next pizza delivery will be cold the next time. I always managed to order over the amount even though I eat all by myself. top it up with deluxes extras good prices with good toppings.

Anonymous said...

To this reply: "I have to pay $3.50 fee everytime i order from pizza hut which is rare and im single who orders 1 pizza, with tip/tax im paying $20 for 1 pizza w/ 2 toppings.
Thats insane so i stopped tipping and so should you if you wont like the outrages surcharge fees. To those who say if you dont like it dont choose delivery well i say i'll choose delivery and if you dont like it dont become a delivery driver because you knew this would happen once you took the job."
You are a fucking idiot. Can you please post where you work so I can visit and grab a bit of your paycheck for a price increase your boss made? Thanks.

Anonymous said...

'outrages surcharge fees'

I'm trying to parse this. I suppose it means your local pizza place offers more than one outrage at a time, but with an added surcharge, and for that surcharge, they collect a fee. Otherwise, it makes not a bit of sense.

There's a language called 'English'. You may want to learn it someday. It could prove handy.

Anonymous said...

Last time I ordered pizza (credit card, paid online), the delivery guy looked at me like I was try to stiff him when I handed over a (>20%) cash tip.
Pizza delivery etiquette? How about: don't make a customer feel like shit when they are trying to give a reasonable tip?

Anonymous said...

LMAO looks like i pissed off the pizza delivery boys=)
Im not paying you tip ontop of delivery charge and that's the bottom line.
PEOPLE don't have to tip if the establishment charges a delivery fee.
Dont like it? Tough.

"You are a fucking idiot. Can you please post where you work so I can visit and grab a bit of your paycheck for a price increase your boss made?"

I believe your the idiot who took the job knowing that the delivery fee doesn't go in your pocket =)

Maybe i should open a pizza hut and start adding $5.00 delivery fee's that way i keep it all and delivery boys don't get jack, hell I'll even hire you to work for me k?

Pizzalicious said...

I think that a delivery fee is kinda bogus. And i also think it's bogus to NOT tip delivery drivers just because you had to pay a fee.

I think the real problem here is with the ethics of a business that charges a delivery fee that does NOT go to the driver. Drivers often use their own cars and are sometimes only paid for a fraction of gas and mileage spent on the job.
To say "Tough Shit" is pretty callous and will NEVER lead to a solution. There are a lot of problems with workers rights and the ethics of business owners. Those drivers are just trying to make a living you know. If you don't like that your favorite pizza joint charges a delivery fee, TELL THE OWNERS, and if that is what is keeping you from tipping, TELL THE OWNERS or ask them if a percentage of the fee is going to the drivers!

Most business owners are happy to hear feed back from regular customers while they are not usually as open to suggestions from employees.

Pizzalicious said...

And you you delivery drivers: UNIONIZE!
Your job is dangerous! Negotiate for change, wages, contracts and benefits!

http://www.unions.org/forum/about366.html
http://www.atu1395.org/index.cfm?zone=/unionactive/view_page.cfm&page=AUPDD20Members20Page

Anonymous said...

I dine out a lot, and I'm a very generous tipper. I'm a regular at several restaurants, and I always figure you should take good care of people who handle your food.

However, I have issues with pizza delivery. I just ordered one based on an advertised special--a 6 cheese pizza for $12.99. I ordered it. There was $1.00 added to get it in thick crust. There was a $1.95 delivery charge and sales tax that brought the total up to $15.00.

The way I figure it, if the delivery fee is for the delivery service, what is the tip for? In a restaurant, the tip is for the service, and the menu items prices is what you would pay if you took it as carry out (no table service).

I'm torn on this. It doesn't seem right that the restaurant can charge a delivery fee and not use that to pay for the delivery service. I was tipping generously until I realized that I was also paying this fee.

Abbey Wood Takeaway London said...

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Sg said...

This seems to be great site for providing pizzadelivery services for people at home. I would surely like to try their service.

Anonymous said...

You're a piece of shit. Mileage and damage on my car, speeding to get your food there on time and you can't tip? Its people like you that make me hate my job.

SumGuy said...

Thanks for this article. More people need to be aware of this kind of stuff.

Anonymous said...

The delivery surcharge is used for a $500,000.00 limited liability coverage that may happen while a driver is on the road. Ex: A driver forgets to put his car in park and coasts into your garage door or car. Understand the driver's car is not covered under these policies yet, your door or car gets fixed. These policies can run upwards of $1500/mo to a business based on the amount of drivers and their driving record. In my state personal auto policies do not cover Pizza Delivery drivers as the car is used in a commercial application thus, the driver will carry a commercial auto policy on their car which is also more expensive. Tipping is how drivers get by, pay their way through college, pay for their child's education, or for the insurance that covers their diabetic child.